Privacy Policy
Oct 15, 2024
At CoreTechX (“we”, “our”, or “us”), we take data privacy, confidentiality, and information security seriously. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website, platforms, products, and AI powered services (collectively, the “Services”).
By accessing or using our Services, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information in the following categories:
a. Information You Provide Directly
Account Information such as name, organization name, job title, and contact details.
Communication Information such as emails, messages, and support requests.
b. Information Collected Automatically
Usage Information including pages visited, features used, and interaction logs
Device Information such as IP address, browser type, operating system, and device identifiers
Cookies and Similar Technologies used to improve functionality, performance, and user experience
How We Use Your Information
We use collected information to:
Deliver and operate our Services
Process documents using OCR, handwriting recognition, translation, and AI analysis
Improve system performance, accuracy, and reliability
Provide technical support and respond to inquiries
Ensure platform security and prevent misuse
Comply with legal and regulatory obligations
Data Processing & AI Usage
CoreTechX processes data strictly for the purpose requested by the client.
Client data is processed only to deliver agreed services
Data is not used to train public or third party AI models
Data is not shared without explicit authorization
Clients retain full ownership of their data at all times
For on prem deployments, all data remains fully within the client controlled infrastructure.
Data Hosting and Deployment Options
CoreTechX supports multiple deployment models:
On prem deployment within client infrastructure
Private cloud or sovereign cloud environments
Hybrid configurations where applicable
Deployment choices are determined based on client requirements, compliance needs, and regulatory constraints.
Translation Services
Our Services include multilingual translation capabilities supporting more than 50 languages. Translations are performed securely and processed under the same confidentiality and data protection standards described in this policy.
Sharing of Information
We do not sell personal or client data. Information may be shared only with:
Trusted service providers supporting infrastructure, hosting, or security under strict confidentiality obligations
Regulatory or legal authorities when required by law
Successor entities in the event of a merger or acquisition, with notice provided
Data Retention
We retain data only for the duration necessary to fulfill contractual obligations or comply with legal requirements.
Clients may request data deletion or export at any time, subject to contractual and regulatory constraints.
Your Rights
Depending on your jurisdiction, you may have the right to:
Access or request a copy of your data
Correct inaccurate information
Request deletion of data
Restrict or object to certain processing activities
Requests can be submitted through the contact details below.
Security Measures
We implement industry standard technical and organizational measures to protect data, including access controls, encryption, audit logging, and infrastructure isolation.
Third-Party Services
Our Services may include links or integrations with third party platforms. CoreTechX is not responsible for the privacy practices of external services.
Children's Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.
International Use
If you access our Services from outside the Kingdom of Saudi Arabia, your data may be processed in accordance with applicable local and international data protection laws.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions or concerns regarding this Privacy Policy or data handling practices, please contact us at: info@coretechx.ai